Add TechGraph on Google
Speaking with TechGraph, Manish Shara, Co-founder and CEO of ZET, said the company is helping first-time credit users in smaller cities build confidence in formal finance through its FD-backed credit card, which guarantees approval without income proof and secures the limit with an RBI-insured deposit.
He added that ZET’s partnership with SBM Bank supports its long-term vision of combining repayment-based credit building with alternative data insights to create a fairer and more inclusive credit ecosystem for underserved Indians.
Read the interview in detail:
TechGraph: Many first-time credit users in Tier 2 and Tier 3 cities often see credit cards as risky or inaccessible. How do you break through that mindset and build trust with them around a product like the SBM ZET Credit Card?
Manish Shara: Trust begins with simplicity and clarity. For many new users, credit cards can seem complex, with hidden charges or rejection risks. With an FD-backed card like the SBM ZET Credit Card, we change that perception by eliminating uncertainty. There is no income proof required, and the user’s own RBI-insured FD secures the card, eliminating the risk of rejection.
We also focus on guidance by explaining repayment cycles and credit utilisation by sending reminders, and showing users how responsible usage can improve their credit score. In addition, the card is designed to be convenient with UPI payments on RuPay, as well as discounts and cashback on top brands. This combination makes the product less intimidating and helps build confidence that credit can be a safe, transparent, and useful tool.
TechGraph: With traditional banks tightening their lending to customers with thin or weak credit files, where do you see ZET fitting into the larger credit ecosystem, especially as India’s consumption story grows outside metros?
Manish Shara: We see ourselves as the on-ramp for those left out of the formal credit system. Traditional banks are cautious with thin-file customers, but the demand for credit in Tier 2 and Tier 3 is rising faster than ever. The SBM ZET Credit Card provides a responsible bridge: consumers get access without overexposure, and lenders see secured, low-risk growth. By taking this route, ZET complements rather than competes with banks by expanding the pool of credit-ready borrowers who can later graduate to unsecured products.
TechGraph: Credit scores are often seen as abstract numbers for new-to-credit individuals. How is ZET translating these insights into something tangible that users can act on to improve their financial profile?
Manish Shara: We focus on making credit scores actionable. Instead of simply presenting a number in isolation, we connect it to everyday behaviour. For example, users can see how paying a bill on time improves their score, or how over-utilising their credit limit may drag it down.
We provide practical tips, simple explanations, and even AI-powered video analyses of their credit report. Data from our own users shows that 100% of all new-to-credit customers reach a 700+ score within their first 30 to 45 days of responsible use. This turns the score into a progress tracker that helps users understand what to do next to strengthen their financial profile.
TechGraph: Partnerships like your co-branded card with SBM show fintechs and banks working together rather than competing. What challenges do you face in aligning the speed of a fintech with the regulatory caution of a traditional bank?
Manish Shara: The pace of product development at a fintech is always faster, while banks operate with the highest degree of caution to ensure greater compliance, which in turn results in relatively longer processes. When it comes to partnerships like ours, this balance works well.
While the bank, as the regulated entity, carries the primary responsibility for compliance in the eyes of regulators, we also work closely to align our processes with the same standards. This creates a natural system of checks where fintechs bring agility and innovation, and banks bring guardrails and stability. Together, it helps deliver products quickly without compromising on trust or regulatory requirements.
TechGraph: India’s financial inclusion narrative has been ongoing for years, but access doesn’t always translate to usage. How is ZET ensuring that customers actually build healthy credit behaviours instead of just gaining access to credit?
Manish Shara: Access is only the first step. Usage with discipline is what creates long-term change. Our design goes beyond issuing cards. We build in nudges, education around billing cycles and utilisation, and celebrations of milestones like an increase in credit scores. This makes the journey feel progressive and positive.
We also support customers in protecting their financial health, whether through fraudulent loan detection or helping them report and resolve errors in their credit reports with bureaus. Our recent nationwide study on credit score awareness found that while many still face barriers to access, an equally big challenge lies in understanding and using credit responsibly. By combining access with reinforcement, we ensure that inclusion leads not just to more cards, but to healthier habits
TechGraph: As more fintechs move into the secured credit card and credit-building space, how do you see ZET differentiating itself, both in terms of product design and user experience?
Manish Shara: Our differentiation is twofold. First, the FD-backed SBM ZET Credit Card is designed to be inclusive, with no income proof required, guaranteed approval, a lifetime free structure, and full RuPay-UPI functionality. It works seamlessly for daily transactions such as QR payments, bill payments, and discounts and cashbacks on purchases from top brands. Second, we prioritise experience.
From intuitive onboarding to transparent communication and 24/7 digital support, the user journey feels easy, intuitive, and empowering. While others may view secured credit as a stopgap, we see it as the foundation for trust and long-term engagement.
TechGraph: Looking ahead, do you believe credit score building will remain product-led through cards and loans, or do you see a future where alternative data sources reshape how lenders evaluate millions of underserved customers?
Manish Shara: Both approaches will continue to evolve in parallel. Products like FD-backed cards remain the most proven way to establish a repayment record, and they will remain the backbone of credit score building. At the same time, alternative data such as digital footprints, utility payments, and behavioural signals will increasingly shape how lenders assess risk.
The future of inclusion lies in combining the two: reliable repayment products that anchor trust, supported by new data sources that expand coverage. We are constantly working on developing novel products that help consumers strengthen their profiles in practical, transparent ways. Together, these shifts can create a richer and fairer picture of creditworthiness for underserved Indians.