Bengaluru Airport deploys Robots for enhanced passenger experience

Kempegowda International Airport, Bengaluru Airport (BLR Airport) has introduced the first-of-its-kind AI-driven, assistance robots to enhance the passenger experience at BLR Airport.

Currently, at the trial stage, 10 robots have been deployed to help guide passengers through the airport and answer basic queries. The robot count will be increased in a calibrated manner and will be further developed over a period in terms of functionality and features, after gauging customer feedback.

BLR Airport has partnered with Artiligent Solutions specialists in AI and Robotics, to model the robots and create customized passenger services software. The default language of communication will be English, with additional regional and international languages in the offing.

Speaking on the deployment, Jayaraj Shanmugam, Chief Operating Officer, BIAL, said that “The airport prides itself on being a trendsetter when it comes to blending innovation and providing a seamless experience to passengers. Pre-empting passenger requirements and complementing new-age technology with a focused customer-centric team approach has been our winning combination. These smart robots are the latest addition to our offering which shall further boost our concentrated endeavor to provide exceptional customer service.”

“Innovative technology is revolutionizing air travel across the world. Artiligent ideated the AI_PORT concept to develop an enhanced airport experience for travelers. We are proud to associate with BLR Airport, the first airport in India to launch our solution and take a leap in their digital transformation journey,” Rupesh Sawant, Chief Executive Officer, Artiligent added.

The robots will provide a variety of services which include providing information on the flight status, passenger convenience services, directional assistance, and Retail and F&B information. They shall navigate autonomously through the terminal and escort passengers to their desired locations. If due for any reason, the robot is unable to answer queries, passengers shall be immediately connected to the ‘Airport Help Desk’ via video call, on the robot screen itself.