Mumbai based non-banking financial company, Credit Wise Capital has announced the launch of “Twin2” a AI based WhatsApp chatbot to provide loan offerings to its customers.
“The chatbot is aimed to enable a seamless client experience where customers can interact with the Credit Wise team to quickly access loan options, understand terms, and receive a sanction letter for their two-wheeler, within two minutes,” the company said.
“Users can chat with the bot where they need to answer a few questions. Post it, the bot will guide them to the nearest partner dealership based on their location, allowing them to show their sanction letter for their two-wheeler. The loan service comes with a flexible repayment tenure of 24-36 months and EMI is determined according to the tenure,” it added.
Speaking on the launch, Aalesh Avlani, Founder at Credit Wise Capital said, “The winner in the two-wheeler finance industry will be the one that can control the customer acquisition costs. If one can control that, they can scale pan India exponentially in a branchless model and that is what we aim to do at Credit Wise Capital.”
Talking about Twin2, Karan Thappar, Owner of Pilot Honda said, “Twin2 is something customers have not seen before. This is the symbol of transparency, and execution of speed. This is the new era for dealers and financial institutions and Credit Wise Capital is leading this.”
Further speaking on the launch, Bhavik Davda, Vice President at CWC said, “Today’s digital India prefers to operate without any assistance, and we intend to give them the wings to ride their two-wheeler in this manner itself. The average time a customer spends at a dealership is over an hour but with Twin2, we intend to reduce it to 2 minutes.”