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In an interview with TechGraph, Hiranmay Mallick, Co-founder & CEO at Tummoc spoke about how the company adapts its services to cater to the specific demands of commuters in different cities and towns across India.
Read the complete interview:
TechGraph: In recent years, we have seen significant growth and modernization in India’s public transportation sector. How does Tummoc contribute to the development and improvement of public transportation in the country? What unique solutions do you offer to address commuter challenges?
Hiranmay Mallick: As India’s public transportation sector experiences a surge in growth and modernization, Tummoc is proud to be at the forefront of this transformation. As the country’s only Mobility-as-a-Service (MaaS) provider, Tummoc is committed to connecting public and private transportation and enhancing the overall consumer experience.
With our comprehensive platform, Tummoc offers information on public and private transit in over 20 cities across India. Our innovative solutions also include BMTC pass booking in Bengaluru, with plans to expand our digital ticketing system to other cities soon. Furthermore, we are proud to offer first and last-mile connectivity services in PAN India, providing commuters with an innovative solution to address daily travel challenges.
Tummoc is dedicated to making public transportation more accessible and convenient for all. Our goal is to continue pushing the boundaries of innovation in the sector, ultimately improving commuter lives across the country.
TechGraph: India is a diverse country with varying transportation needs across different regions. How does Tummoc adapt its services or products to cater to specific demands and infrastructural variations in different cities and towns across India?
Hiranmay Mallick: Tummoc understands the diverse transportation needs and infrastructural variations across different cities and towns in India, and we have tailored our services and products accordingly. Our commitment to adaptability enables us to cater to the specific demands of each region, ensuring a seamless transportation experience for all.
To address the unique challenges and requirements of different cities, Tummoc closely works with local transportation authorities and private transit players in the industry. This collaborative approach allows us to gain insights into the specific infrastructural variations and transportation demands of each region.
Tummoc offers a range of features and functionalities that can be customized to meet the specific needs of each city or town. This includes incorporating local transit schedules and providing real-time updates on multi-transportation options that align with local preferences.
Tummoc’s adaptable approach ensures our services are effective and sustainable in the long run. By addressing the unique demands of each region, we strive to contribute to the development and improvement of public transportation across India.
TechGraph: With the rise of ride-sharing services and app-based transportation options, what strategies does Tummoc employ to stay competitive and attract users in a rapidly evolving and increasingly digital market?
Hiranmay Mallick: Tummoc stays competitive in the evolving digital market by creating an ecosystem that unites all transportation modes. We partner with various stakeholders and use advanced technology to optimize routing and improve user experience. User feedback is crucial, and we adapt our services based on their needs. We also monitor market trends and innovations to offer innovative solutions. Our goal is to attract users and provide a seamless transportation experience.
TechGraph: The issue of sustainability and environmental impact is gaining more attention globally. How does Tummoc integrate sustainable practices and technologies into its public transportation solutions, and what initiatives are you taking to promote cleaner and greener transportation alternatives?
Hiranmay Mallick: Public transport itself is a sustainable commute option. Our solutions combine technology convenience with public transport’s widespread availability and low price, making it more appealing.
Our goal is to make regular public transport commuters easier and encourage non-public transport commuters to adopt the switch, thus reducing their overall carbon footprint. We also strive to educate more people about the carbon emissions involved with private vehicles and how they can choose more sustainable choices daily.
TechGraph: Accessible and inclusive public transportation is a key aspect of modern society. How does Tummoc ensure that its services are accessible to people with disabilities and cater to the needs of diverse groups, such as senior citizens, women, and economically disadvantaged populations?
Hiranmay Mallick: Tummoc recognizes the importance of women’s safety and takes proactive measures to address their concerns. We incorporate safety features such as real-time tracking, emergency assistance, and the ability to share trip details with trusted contacts. We also work closely with women’s organizations and safety experts to continuously improve our safety protocols.
By building a single app that offers digital public transport ticketing, live tracking, and first- and last-mile connectivity – it makes the end-to-end commute easier for all commuters including women and senior citizens, especially those who have adopted the technology. We also offer the app in multiple languages, which makes it inclusive for non-English speakers, and includes a large number of public transport commuters in India.
TechGraph: India has invested heavily in smart cities. How does Tummoc leverage emerging technologies, such as IoT (Internet of Things) and AI (Artificial Intelligence), to enhance the efficiency, safety, and overall user experience of public transportation systems?
Hiranmay Mallick: Tummoc recognizes the significant impact that emerging technologies, such as IoT (Internet of Things) and AI (Artificial Intelligence), can have on public transportation systems, especially in the context of India’s investment in smart cities. Leveraging these technologies, Tummoc aims to enhance public transportation efficiency, safety, and overall user experience.
By utilizing IoT, Tummoc creates a connected ecosystem that integrates various components of the transportation network, including vehicles, infrastructure, and passengers. This connectivity enables real-time data collection, optimizing routes, and providing users with accurate arrival times. Through IoT, we strive to reduce congestion, minimize travel times, and improve public transportation efficiency.
In addition, Tummoc embraces advanced payment technologies, including contactless and mobile payment options. By leveraging these technologies, we streamline the payment process, offering users a convenient and efficient way to pay for their transportation. This contributes to a more digitized and modern public transportation system.
As India’s smart city development progresses, Tummoc remains at the forefront of harnessing emerging technologies to transform public transportation. Through the integration of IoT and AI, we strive to create a safer, more efficient, and user-centric transportation experience for all individuals. By embracing these advancements, Tummoc aims to play a pivotal role in shaping the future of public transportation in smart cities across India.
TechGraph: Public-private partnerships have played a crucial role in India’s public transportation infrastructure growth. Could you highlight any successful collaborations Tummoc has undertaken with government bodies or other stakeholders? How have these partnerships contributed to the development of public transportation in India?
Hiranmay Mallick: Firstly, Tummoc has collaborated with Bangalore Metropolitan Transport Corporation (BMTC), to resolve the city’s daily public transport concerns via a digital pass booking option. This feature allows passengers to buy BMTC bus passes via the app. It minimizes ticket troubles for BMTC & customers and removes physical cash.
Secondly, Tummoc also collaborated with Delhi Transport Corporation (DTC) and launched live-tracking of DTC buses on the Tummoc app. Apart from these two major associations, the app has Rapido integration to provide a seamless transit solution to its existing users.
With these partnerships, Tummoc helps commuters plan their journeys more efficiently, reducing waiting time and improving overall travel experiences. Real-time updates also help users avoid congestion and make informed decisions about their preferred modes of transportation.
TechGraph: Public transportation is often associated with overcrowding, traffic congestion, and delays. What steps is Tummoc taking to address these challenges and provide a seamless and efficient travel experience for commuters?
Hiranmay Mallick: Tummoc’s live-tracking of DTC buses on its platform allows commuters to track buses in real time for better journey planning. This feature helps commuters access accurate information about DTC buses and the Delhi Metro.
By keeping users informed about disruptions or congestion, we help commuters plan their journeys accordingly and make informed decisions to avoid crowded or delayed routes. We also offer alternative routes based on real-time traffic conditions. Users can choose less congested routes, resulting in smoother and faster travel.
By suggesting alternative routes, Tummoc alleviates traffic congestion and provides users with more reliable options. Tummoc aims to enhance the travel experience, reduce congestion, and improve public transportation systems by providing timely information, optimizing routes, and encouraging multimodal integration.
TechGraph: Looking towards the future, what are Tummoc’s long-term goals and visions for the public transportation market in India, and how do you plan to contribute to the country’s sustainable mobility and urban development objectives?
Hiranmay Mallick: Tummoc is India’s first multi-modal patented public transport app for users with real-time public transport information and last-mile connectivity. We make the public transport experience more interesting by calculating the time spent on public transport. We also calculate the amount of carbon they would have emitted using private transport. This way we gamify user experience.