Ecommerce giant Amazon India said, “It is reportedly hiring close to 20,000 ‘seasonal’ or temporary staff in its customer service (CS) department to help customers in India and globally with a seamless online shopping experience.”
In a statement issued, the company said, “The temporary positions are being added to meet the anticipated customer demand in the next six months.”
“This position to be open in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangaluru, Indore and Lucknow,” the statement said.
“The eligibility criteria for this position include minimum educational qualification of 12th pass and proficiency in English, Hindi, Tamil, Telugu, or Kannada. These positions will see associates support customer services through e-mail, chat, social media, and phone,” the company added.
Speaking on the development, Akshay Prabhu, Director – Customer service, Amazon India said, “We are continuously evaluating hiring needs across the customer service organization in response to the growing customer demand. We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons.”
“Based on the candidate’s performance as well as the business needs, a percentage of the current temporary positions are likely to be converted into permanent positions towards the end of the year,” Amazon added.
