Topics: Voice Assistance
AI
From Browsing to Buying: How Multi-Modal AI Is Turning Discovery Into Decision-Making
The digital journey, starting from discovery to decision, has been notably discontinuous through time. Customers often visit a specific platform to view products, then...
AI
Why BFSI Needs Generative AI, Not Rule Engines
The Banking, Financial Services, and Insurance (BFSI) sector has been using rule engines for decision automation, workflow management, and regulatory compliance for decades. These...
AI
Voice-Based AI and SLMs: Gnani Ai CEO Ganesh Gopalan On India’s Voice AI Boom
During an interview with TechGraph, Ganesh Gopalan, Co-founder of Gnani.ai, discussed how voice-based AI, built on custom Small Language Models (SLMs), improves customer experiences...
AI
Voice automation is revamping the CX with the power of AI
Investment in a customised voice automation platform provides a significantly enhanced consumer experience and tangible financial returns.
