Topics: BPO
AI
The Rise of the AI Agent Economy: How Voice AI Agents Are Becoming the New Frontline Workforce For Call Centers
The work inside a call center has always depended on two things: speed and consistency. The pressure to answer faster, resolve quicker, and maintain...
Gadgets
Wired vs. Wireless Headsets: A Comparative Guide for Evolving Audio Needs
Across a wide range of demographics, including gamers, fitness enthusiasts, business executives, and remote workers, the use of headsets has dramatically increased. Headsets are...
AI
Union Budget 2025: Tech Industry Looks to Govt for AI-Focused Reforms and Tax Relief
The IT and tech industry has outlined its wishlist for the upcoming Union Budget 2025, with artificial intelligence (AI) taking center stage. Expectations include...
Inside
ML-Powered Workforce Management in BPOs
Managing workforce efficiency in BPOs requires managers to juggle multiple variables in real time. On the one hand, they are pressured by evolving client...
Business
Why Your Marketing and Customer Service Are So Important to Your Landscaping Business
The 'Rule of 7' is a marketing principle derived from a 1930s theory by movie studios that customers decide to purchase a product after...
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Inside
NTT DATA To Double Its Headcount in the Philippines to Meet Growing Client Demand Across the Globe
NTT DATA, a digital business and IT services leader announced the inauguration of a new site in Bagumbayan, Quezon City, Philippines today to support...
Finance
Futwork secures $1 Mn from Blume Ventures, Simile Venture Partners & Others
Mumbai-based SaaS platform, Futwork has secured $1 Million in fresh round funding co-led by Blume Ventures and Simile Venture Partners. The round also saw the...
Health
COVID-19 Pandemic: Indeed says, “Nearly 1 in 2 employers hired virtually”
Indeed has gathered top recruiters across India at its virtual event Indeed Showcase – to launch its latest tech innovation, Virtual Hiring Events (VHE)...
