Healthcare is a right, and even though the industry has evolved due to technology, things could be better. A 2018 study suggests that 122 people per every 100,000 suffer annually due to poor-quality health care delivery, which is rather unfortunate. Improving healthcare delivery requires a holistic approach to sweep and cause a systematic change in your entire system. And no matter the size of your facility, you can play a role. Here are four efficient ways to get started.
Data collection and analysis
It can be challenging to manage something you can’t measure. So to improve the quality of your healthcare delivery, it is essential to assess your current data and identify growth and improvement opportunities. The best approach for recognizing improvement areas is to study your patient population and activities to create a baseline for patient outcomes. Additionally, consider adopting patient-centered data and IT systems to rigorously monitor patient wellness just as you do with billing. You can also use patient satisfaction surveys, electronic health records, and other data sources to track individual patients’ health, results, and costs across the whole care continuum.
Create a balanced team
A balanced team should include personnel from various backgrounds with varying expertise and experience levels. Experts advise that creating a balanced team is key to improving your process. You may require a senior leader to advise, oversee and advocate for the team, a clinical specialist with the background needed to make informed clinical judgments, and a project manager to complete daily activities and keep your entire team on track.
Take the problem-solving approach
It can be tough to provide innovative care delivery solutions if you only copy and paste solutions from other healthcare providers and systems. Instead, invest time in reviewing your current systems to resolve any bottlenecks in your quality care delivery. This enables you to provide the best patient care and enhances your growth and success. Research suggests that staff shortage, fund crunch, and delays affect healthcare delivery. So it can be useful to find innovative and cost-effective approaches for your care delivery. For example, using a machine to read credit cards can boost transaction speed, care delivery, and overall customer satisfaction.
Enhanced access to care
Access to care is the single most critical factor in improving healthcare quality. Patients must have access to the right care at the right time to achieve the best results. However, a study by the Economic Times has shown that a significant portion of the population is uninsured, limiting patients’ access to timely care. Unfortunately, this usually leads to higher costs of therapies. To prevent this, extend your care access beyond initiatives that regularly encourage patients to visit for preventative treatments. It would be best to consider including other means to conveniently access healthcare without visiting your facility.
While primary healthcare providers are best positioned to influence care quality, they need to connect more with patients to appreciate their health requirements and journey. Consider these tips to make your healthcare facility a hub for patient-centered care.