India's Budget 2025-26 Coverage
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Topics: Customer Service

5 Tips to Expand Your Client Base Efficiently

Growing your client base is essential for the success and sustainability of your business. However, achieving this growth requires strategic planning, consistent effort, and...

Interview: CEO Amit Prasad on SatNav Group’s Approach to Custom Mapping Solutions

During an interview with TechGraph, Amit Prasad, Founder, MD & CEO of SatNav Group, spoke about the company's innovative approach to custom mapping solutions...

AI-Powered Customer Engagement in Ecommerce

In several business areas, including ecommerce, artificial intelligence (AI) has made major advancements. Businesses are using AI to improve client engagement and enhance satisfaction...

Borzo General Manager Eugene Panfilov On Solving India’s Hyperlocal Delivery Puzzle

During the interview with TechGraph, Eugene Panfilov, General Manager of Borzo for the India and Brazil region, discussed the company's innovative approach to providing...

Unlocking Business Efficiency: The Rise of Generative AI in Customer Support

In the swiftly evolving landscape of business, the intersection of technology and customer support has never been more prominent. As we step into 2023...

Anton Tomchenko Joins Hexaware as Chief Revenue & Solutions Officer For Digital & Software Services

Hexaware Technologies, a leading global provider of IT services and solutions, announced the appointment of Anton Tomchenko as its Chief Revenue & Solutions Officer...

5 Ways to Give Stakeholders the Best Impression of Your Business

In the world of B2B, there are a lot of people that we need to please. Our stakeholders are critical for building trust, attracting...

The Effect of AI on Consumer Experience

We are at the cusp of an AI revolution, where technology that was once reserved for the realm of science fiction is now rapidly...

“Techonlogies have transformed underwriting and customer onboarding processes,” says Nageen Kommu, CEO of Digitap

On Wednesday Evening, Nageen Kommu, Co-founder & CEO of Digitap sat down with the TechGraph editorial team for a wide-ranging interview. We discussed Digitap’s...

In conversation with Automovill’s CEO Mridu Mahendra Das

Today we speak with Mridu Mahendra Das, Co-founder & CEO of Automovill to understand how Automovill is shaping the auto servicing industry through its...

5 Problems That Need Addressing To Elevate And Grow Your Small Business

It seems like everyone is saying that the internet is changing everything. From social media to e-commerce, the world has become smaller and more...

Adtech space has been dominated by a few DSPs: Mani Gopalaratnam, CEO of Resulticks

Speaking to TechGraph, Mani Gopalaratnam, CEO & CTO of Resulticks has said, "The programmatic or marketing ad tech space has been dominated by a...

Kapture CRM appoints Jagadeesan Kumar as CFO

Kapture CRM has appointed Jagadeesan Kumar as its Chief Financial Officer and Head of Corporate Development. His appointment comes at a time when the...

Tech Mahindra, Pegasystems to Provide Innovative Solutions to Customers Globally

Tech Mahindra has today announced that it has expanded its collaboration with long-standing partner Pegasystems to create an expanded ecosystem over the next five...

Organizations need equal participation by women in the workforce

Making it big in the professional world is no cakewalk – more so for women. However, today, women are breaking the glass ceiling and...

CRG solutions joins SingleStone as Value-added reseller partner

SingleStone has today announced its partnership with CRG solutions as a value-added reseller partner for its India and ASEAN business. "As a part of the...

Customer Support Automation – The Future of Customer Service

Gone are the days when customers would have to wait for long on calls while support agents manually looked up the information needed to...

IDFC First Bank launches video-based KYC facility for customers to open new savings accounts

India-based private bank IDFC First Bank has introduced its video-based KYC facility so that customers can open new savings accounts without the need to...

India’s largest bank SBI to suspend, internet banking services for few customers

India's largest bank, State Bank of India is planning to suspend the access of internet banking services for some of its customers who have...

Enrizon: Investing in Your Future

“A bright engineering student came to us with an aspiration to study abroad. She had lost her parents a few years ago and was...

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