Topics: BPO

From Browsing to Buying: How Multi-Modal AI Is Turning Discovery Into Decision-Making

The digital journey, starting from discovery to decision, has been notably discontinuous through time. Customers often visit a specific platform to view products, then...

The Rise of the AI Agent Economy: How Voice AI Agents Are Becoming the New Frontline Workforce For Call Centers

The work inside a call center has always depended on two things: speed and consistency. The pressure to answer faster, resolve quicker, and maintain...

Wired vs. Wireless Headsets: A Comparative Guide for Evolving Audio Needs

Across a wide range of demographics, including gamers, fitness enthusiasts, business executives, and remote workers, the use of headsets has dramatically increased. Headsets are...

Union Budget 2025: Tech Industry Looks to Govt for AI-Focused Reforms and Tax Relief

The IT and tech industry has outlined its wishlist for the upcoming Union Budget 2025, with artificial intelligence (AI) taking center stage. Expectations include...

ML-Powered Workforce Management in BPOs

Managing workforce efficiency in BPOs requires managers to juggle multiple variables in real time. On the one hand, they are pressured by evolving client...
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Why Your Marketing and Customer Service Are So Important to Your Landscaping Business

The 'Rule of 7' is a marketing principle derived from a 1930s theory by movie studios that customers decide to purchase a product after...

NTT DATA To Double Its Headcount in the Philippines to Meet Growing Client Demand Across the Globe

NTT DATA, a digital business and IT services leader announced the inauguration of a new site in Bagumbayan, Quezon City, Philippines today to support...

Futwork secures $1 Mn from Blume Ventures, Simile Venture Partners & Others

Mumbai-based SaaS platform, Futwork has secured $1 Million in fresh round funding co-led by Blume Ventures and Simile Venture Partners. The round also saw the...

COVID-19 Pandemic: Indeed says, “Nearly 1 in 2 employers hired virtually”

Indeed has gathered top recruiters across India at its virtual event Indeed Showcase – to launch its latest tech innovation, Virtual Hiring Events (VHE)...

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