spot_img

Topics: BPO

The Rise of the AI Agent Economy: How Voice AI Agents Are Becoming the New Frontline Workforce For Call Centers

The work inside a call center has always depended on two things: speed and consistency. The pressure to answer faster, resolve quicker, and maintain...

Wired vs. Wireless Headsets: A Comparative Guide for Evolving Audio Needs

Across a wide range of demographics, including gamers, fitness enthusiasts, business executives, and remote workers, the use of headsets has dramatically increased. Headsets are...

Union Budget 2025: Tech Industry Looks to Govt for AI-Focused Reforms and Tax Relief

The IT and tech industry has outlined its wishlist for the upcoming Union Budget 2025, with artificial intelligence (AI) taking center stage. Expectations include...

ML-Powered Workforce Management in BPOs

Managing workforce efficiency in BPOs requires managers to juggle multiple variables in real time. On the one hand, they are pressured by evolving client...

Why Your Marketing and Customer Service Are So Important to Your Landscaping Business

The 'Rule of 7' is a marketing principle derived from a 1930s theory by movie studios that customers decide to purchase a product after...
- Advertisement -

NTT DATA To Double Its Headcount in the Philippines to Meet Growing Client Demand Across the Globe

NTT DATA, a digital business and IT services leader announced the inauguration of a new site in Bagumbayan, Quezon City, Philippines today to support...

Futwork secures $1 Mn from Blume Ventures, Simile Venture Partners & Others

Mumbai-based SaaS platform, Futwork has secured $1 Million in fresh round funding co-led by Blume Ventures and Simile Venture Partners. The round also saw the...

COVID-19 Pandemic: Indeed says, “Nearly 1 in 2 employers hired virtually”

Indeed has gathered top recruiters across India at its virtual event Indeed Showcase – to launch its latest tech innovation, Virtual Hiring Events (VHE)...
spot_img

Trending

THE SNAPSHOTS

Sign up to get quick snaps of everyday happening, directly in your inbox.

We don’t spam! Read our privacy policy for more info.