Google Pay says, “Our platform is fully protected as it works with banks to allow payments through UPI”

After the Reserve Bank of India (RBI) told the Delhi High Court that, “As Google Pay does not operate any payment systems, it does not find a place in the list of authorized payment operators published by National Payments Corporation of India (NPCI).”

Google Pay spokesperson on Wednesday said, “Our platform works with banks to allow payments through UPI, and all transactions made through its platform, are fully protected by redressal processes laid down by RBI and NPCI guidelines.”

In a statement issued, the spokesperson said, “Some quotes on social media, wrongly attributed to the RBI, claim that issues arising while transferring money through Google Pay are not protected by the law since the app is unauthorized. This is incorrect and can be verified on NPCI’s website.”

Reserve Bank in court said, “As Google Pay does not operate any payment systems. Its operations are not in violation of the Payment and Settlement System Act of 2007.”

“Therefore, RBI does not find a Google Pay in the list of authorized payment system operators published by the National Payments Corporation of India (NPCI),” RBI told the court.

Speaking on the operation, Google Pay Spokesperson said, “Our platform works completely within the law. As we work as a technology service provider to partner banks to allow payments via UPI (Unified Payments Interface).”

“As UPI apps in the country are categorized as ‘third party apps’, and are not required to be payment systems operators,” the spokesperson added.

Further adding to the statement, the spokesperson said, “All transactions made through Google Pay are fully protected by redressal processes laid out by applicable guidelines of the RBI/NPCI, and users can reach out for any help 24/7, through Google Pay customer care.”