In some circumstances, we may offer a refund to your account. Our refund decisions are made on a case-by-case basis and depend on the facts and circumstances of the particular issue.
All refunds are made at our sole discretion and without admission of liability, and our TechGraph Representative will notify the decision about the Refund within 72 hours from the date of the refund request.
It usually takes at least one week to get a refund, only if we find the request eligible for a refund. If you’ve paid by credit card, you may expect a refund in a shorter period. We issue credits to the payment method on the account where possible. Where this isn’t possible, we may issue refunds in the form of ad credits. If you use Monthly Invoicing to pay for your ads, you can expect to be issued with credit memos which can be applied against open invoices and used towards future spending.
What does not cover in the refund:
Ad performance: We cannot guarantee in every instance that your ad will reach its intended target or achieve the outcome you select. We don’t give refunds for poor ad performance or return on investment.
Subscription: Currently, we are not providing refund subscriptions.