The global financial technology leader, Wirecard, and Cognigy- the leading provider of conversational AI software solutions – have joined hands to revolutionize the digital payment landscape.
The tech giants are introducing chatbots that act as virtual sales consultants for customers delving into e-commerce. This unique methodology not only streamlines the entire digital payment process but also allows customers to communicate with the chatbot while making the payment.
As an added bonus, this integrated payment solution enables customers to pay via PayPal, iDeal, and credit cards.
As an outcome of the increased customer interaction via AI chatbots, the overall shopping experience will go through a new makeover. Besides, it will allow organizations to gauge new methods of enhancing customer experience.